Here are the most frequently asked questions from our customers about the LG306G Tracfone No Contract CellPhone w/1500Min & Replacement Plan - International Calling. If you don't see your question listed in the FAQs, post your question to this blog, below, and check back throughout the day on Tuesday, August 5th to have your question answered by our Tracfone team of experts!
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PROMOTIONAL SERVICE INFO
Q: Do I need to activate my phone right away?
A: Your phone must be activated within 60 days from the order date in order to redeem the promotional minutes. The phone can be activated at any time outside of the 60 days, but the promotional minutes cannot be redeemed after 60 days from the QVC order date.
Q: Are there minutes included with this phone?
A: Yes. The promotional service included with the LG306G Prepaid TracFone is 1500 minutes and 365 service days.
Q: How do I redeem my promotional minutes?
A: Follow the steps on the Welcome Guide enclosed with your shipping package. Activate your device through TracFone by visiting them online at www.TracFone.com or calling 1-800-867-7183. Once your phone is completely activated, contact the Wireless Center at 1-888-238-0828 to redeem your promotional service.
Q: I did not receive all or some of my promotional minutes. How do I receive all my promotional minutes?
A: Contact The Wireless Center at 1-888-238-0828 for correction and assistance with your promotional minutes.
Q: How do I receive Triple Minutes? (Note: some phones include Double Minute Benefit)
A: Triple-minute benefit is already programmed into your phone. For every minute you purchase, you will receive two minutes at no additional charge. Bonus or promotional minutes do not qualify for tripling. Existing minute balances do not triple. Triple minute benefit is automatic and the confirmation message you receive on your phone will reflect the triple minutes. Data-only cards do not triple or add service days. Double-minute cards will not work on triple-minute devices. Cancellation/deactivation of your TracFone service may result in the loss of the triple-minute benefit. Triple-minute benefit is for the life of your phone and is non-transferable.
Q: If the phone is returned before using all the time purchased, will there be a refund on unused time?
A: Unused airtime and funds paid toward airtime are non-refundable.
TRACFONE ACTIVATION INFORMATION
Q: How do I activate the phone?
A: Activate your phone with TracFone Customer service at www.TracFone.com or by calling 1-800-867-7183. Promotional airtime must be redeemed from The Wireless Center by calling 1-888-238-0828 (after the phone has been activated by TracFone).
Q: Is there a credit check?
A: No.
Q: Are there activation fees?
A: No.
Q: Can I move my existing cell phone number to the new phone?
A: Yes--your existing phone number can be transferred. Porting or transferring your existing number to TracFone may take several days to complete. You may be without service during this time. Some restrictions may apply.
Q: If I move my phone number from a different carrier, will the unexpired minutes transfer?
A: No, minutes from other carriers will not transfer to TracFone.
Q: If I transfer my number from a different TracFone phone, will the unexpired minutes transfer?
A: Transferring minutes is at TracFone’s sole discretion; however, most balances are transferred. Some restrictions may apply. Please note that you are not able to transfer minute/text/data balances from an Android device to a non-Android device. Only service days will transfer.
Q: Can I transfer my landline phone number to this phone?
A: Landline number can be transferred. Porting or transferring your existing number to TracFone may take several days to complete. Landline transfer may take extra time to complete. You may be without service during this time. Some restrictions may apply.
Q: How do I find out which areas will not provide wireless service?
A: Zip code verification is posted on product page on QVC.com.
TRACFONE SERVICE INFORMATION
Q: How do these minutes work?
A: Traditional TracFones have one airtime balance where talk, text, and data are all deducted. For every minute you talk on the phone (both sent and received calls), one minute will be deducted from your airtime balance. For every text message you send or receive, you will be deducted one third of an airtime minute. Each time you access the TracFone wireless browser with your TracFone, a half minute will be deducted for every minute used. Access charges are deducted in full minute increments. Browser access of less than 60 seconds is rounded up to the next full minute.
Q: Who is the carrier or network you have to use with this phone?
A: The wireless carrier is TracFone. The LG306G device is a GSM device and uses the AT&T or T-Mobile network. A GSM phone requires a SIM card to operate. A TracFone specific SIM card is provided and already inserted into the phone.
Q: Does this one price per month include all taxes and fees?
A: There is no monthly plan. You pay as you go by purchasing TracFone Airtime Cards. You can opt to enroll in TracFone’s Monthly Value Plan. Please visit TracFone.com/valueplans for more information.
Q: Are minutes deducted if I text using Wi-Fi?
A: Minutes will deduct for calling and texting when connected to Wi-Fi. When connected to Wi-Fi, only data/web browsing will not deduct from the airtime balance.
Q: Does this TracFone have voicemail and caller ID?
A: Yes.
Q: Do I get free 911?
A: Yes.
Q: Do minutes round up or down?
A: Minutes round up; any portion of a minute used will count as one full minute.
Q: Does billing begin at the start of the ring or at the beginning of the call?
A: Minute use begins as soon as the call is answered.
Q: Are local and long distance calls the same price?
A: Yes.
Q: Is mobile-to-landline calling included?
A: Mobile-to-landline calls will deduct airtime minutes per usual.
Q: Do the airtime minutes expire?
A: Yes--your service end date determines when the minutes will expire. In order to carry over any unused minutes, simply purchase more minutes/service days through TracFone. Your unused minutes will carry over to your new service end date.
Q: How do I refill my TracFone service to continue using my TracFone?
A: When you are low on balances or nearing your service end date, you will need to refill or replenish your service through TracFone. You may replenish your service a number of ways: online at www.TracFone.com; purchase a TracFone Airtime Card at a retail location; or call TracFone at 1-800-867-7183. See the enclosed TracFone Services Guide for complete details.
Q: Can I buy the phone cards for this phone at Walmart, CVS, and other retailers?
A: Yes. TracFone airtime cards are available at participating retail locations. You may also visit www.TracFone.com to replenish your airtime.
Q: How much do additional minutes cost? What is the cost per minute?
A: The cost per minute will vary depending on the value of the Airtime Card you purchase. Airtime cards range from 30 minutes plus 30 days for $9.99 to 1500 minutes plus 365 days for $199.99. The largest selection is available through TracFone’s website at www.TracFone.com. If you have the triple-minute benefit, the minute face value will triple.
Q: Are their termination fees or penalties if I stop using the phone?
A: No.
Q: Is termination required?
A: No, you do not need to deactivate your device if you return the item. If your phone is lost or stolen, please contact TracFone to report the issue. They can suspend the service. When you replace the phone, contact TracFone and they can transfer your TracFone wireless number along with any remaining balances to your replacement device.
Q: How do I find out which areas will not provide wireless service?
A: Zip code verification will be posted on product page on QVC.com
TRACFONE INTERNATIONAL CALLING
Q: Can you make calls to Canada or Mexico?
A: Yes--you may call both Canada and Mexico (landline and cellular phones) with no international long distance fees. You will only be deducted for airtime minutes. TracFone offers over 100 international destinations for their international long distance. Please visit www.TracFone.com/ild for a complete list of destinations as well as instructions to use this feature.
Q: How do I dial internationally from a TracFone?
A: Call 1-800-706-3839 (in Alaska, Hawaii and the US Virgin Islands, please dial 305-938-5673). Select your language. Listen to the dialing instructions (instructions can be interrupted at any time and you can skip to step 3). Dial 011 + country code + city code + telephone number. Please wait to be connected; do not press any other key on your TracFone or you may be disconnected.
Q: Can you use the phone in Canada to call the US?
A: This phone cannot be used outside the United States, Puerto Rico, and the US Virgin Islands. Service is not guaranteed and may vary.
LG306G PHONE FEATURES
Q: What is the warranty period?
A: TracFone offers a 1-year Limited Manufacturer’s Warranty, which is separate from the Wireless 4 Life plan being offered with this phone. With TracFone’s warranty, shipping is free, but the user will typically receive a refurbished phone instead of a new one. Please contact TracFone at 1-800-867-7183 or visit them online at www.TracFone.com for more information and warranty repair/replacement.
Q: Is a complete owner’s manual included? If not, where can it be found?
A: TracFone Services Guide and a Quick Reference Manual are included with the phone. A full owner’s manual is not included in this package. You may find further information on the phone functions at www.TracFone.com: select SUPPORT and under the HOW-TO section, select Learn More About Your Phone. Select your phone model LG306G, or use the direct link.
Q: Is there a way to use the phones features without activating service?
A: Some features may be accessible without activation: camera/camcorder, calendar, notepad, and other productivity tools. Calling, texting, emailing, web browsing and other main functions will require activation. If the phone is equipped with Wi-Fi access, you may use data/web browsing without activating the device.
Q: Will it work with Adobe Flash programs?
A: No, the phone is not compatible with Adobe Flash.
Q: Can I download Android apps to this phone?
A: Android apps are not compatible with this phone.
Q: Where can I get apps?
A: Games and apps can be downloaded or purchased under the “Games & Apps” folder in the phone menu.
Q: Does the phone have text-to-speech capability?
A: No, but the LG306G has a Voice Recorder feature that can record voice recordings and then send them via MMS messaging. It does not transcribe to text.
Q: Does the phone have Voice Command feature?
A: Yes, you may perform a variety of voice commands with the LG306G: dialing a specific contact or phone number, listening to voicemail, finding the date and time, or playing music. The Voice Command feature is listed in the main menu on screen #3 under VOICE COMMAND.
Q: My LG306G is reading out different menu items. How do I turn this feature off or on?
A: Go to your main menu and select “SETTINGS” icon then select “ACCESSIBILITY”. You may turn off (or on) the Menu read out feature.
Q: Can I change the size of my font with the LG306G?
A: Go to your main menu and select “SETTINGS” icon then select “ACCESSIBILITY”. Select LARGE TEXT to have a larger text size available on the main menu options.
Q: Is the phone 3G or 4G capable?
A: It is 3G-capable, but has a limited Web browser, TracFone OS, and TracFone app store. It is not compatible with Android apps.
Q: Is the phone Wi-Fi capable?
A: Yes, this phone is equipped with Wi-Fi. You will need to configure the Wi-Fi settings on the device to work with your Wi-Fi access point or any free Wi-Fi hotspot/access point.
Q: Can it be used as a wireless hotspot?
A: No.
Q: Can you watch videos or download music to the phone?
A: You can record and watch video files and download MP3 files.
Q: Does it support YouTube video?
A: The LG306G TracFone supports YouTube video when connected to Wi-Fi.
Q: Can I get AOL and Yahoo email on this phone?
A: Yes.
Q: Can I give different ringtones to different contacts?
A: Yes. Select a contact, select edit, and scroll to the bottom. Open “+ More Fields”. Select Ringtone, then select Custom Ringtone and Save. These instructions may vary from model to model.
Q: Does it have visual voice mail?
A: No.
Q: Can I send and receive a picture on this TracFone?
A: Yes.
Q: Can the firmware be updated?
A: No.
Q: Does it have a GPS app for getting directions?
A: The LG306G does have the capability to download the third-party Google Maps app (TracFone does not support or assist with third-party apps). STEPS FOR DOWNLOADING GOOGLE MAPS APP:
· In the URL field type: boostapps.com/jump
· Enter 6944 in the Jump Code box and touch the “Jump” box.
· You will see “Google Maps 2.3.2 Signed Touchscreen Version.
· Scroll down and click on DOWNLOAD (jad) link.
· Message appears: Same Version of Google Maps Exist – Select YES.
· Select DOWNLOAD on your bottom left touchscreen display.
· Select Launch Now to complete the installation.
· Scroll to the End of the T&C box and select ACCEPT.
· Google Maps will appear in the Games and App icon from your menu screen.
First time opening Google Maps:
· Open Google Maps.
· Click on MENU (bottom left).
· Click Search Map--enter your home zip code to get to your local home map.
· Click for Options and select Save as Favorites.
NOTE: Downloading the Google Map App and using the App will deduct minutes for Data usage.
Q: Is the phone GPS-enabled? What does that mean?
A: You must download a third-party app for GPS functionality. TracFone does not have a GPS feature preloaded.
Q: Does this have internet access?
A: Yes.
Q: Does it require an anti-virus program?
A: No.
Q: Does it have push-to-talk like a walkie-talkie?
A: No.
Q: Will it scan bar codes?
A: No.
